Friday, March 07, 2008

AM Inbox: Follow through on your subject lines and headlines

RetailEmail.Blogspot monitors the email marketing campaigns of more than 100 top online retailers. Here are highlights from our inbox this morning:

Costco, 3/6 — Our Best Kept Money-Saving Secrets!
I saw this subject line and thought, “Awesome. Now here’s a retailer that’s plugged into the current psyche of the American consumer.” I clicked on the main call-to-action and it took me not to a list of money-saving secrets, but to your typical Costco product assortment page. I felt really let down—tricked, actually. They missed an opportunity to build some context around their product assortment by highlighting investments that will reduce costs, and probably left some subscribers feeling mislead.

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Sharper Image, 3/6 — Free Shipping + Top Rated Products
Notice anything missing from this email, folks? It’s subtle, so really look hard. Please do a preflight check before deploying your emails. You can find tips on how to avoid mistakes like this at the end of the Oopsy Hall of Fame: 2007 Inductees post.

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Bluefly, 3/6 — FREE Shipping on New Spring Arrivals
With the winner now announced, Bluefly will have to find other things to highlight in their emails. Multiple times a week for months on end, Bluefly has promoted their connection to Project Runway, making it the most extensive sponsorships that I’ve seen promoted in a retailer’s email campaigns. Congrats, Christian. (My wife wanted me to say that.)

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SUBJECTIVITY SCANNER:
Macy’s, 3/6 — Save 10-50% + values during our SPRING FORWARD SALE!
Spiegel, 3/6 — Daylight Savings Event: Extra 20% OFF Everything on our Site!
RedEnvelope, 3/6 — 10 Gifts of Good Luck for St. Patrick's Day
Omaha Steaks, 3/6 — 71% Savings PLUS Get a Free HAM (Perfect for Easter!). . . 3 Days Only
KB Toys, 3/6 — Celebrate Easter with a Free Plush Animal
Linens ’n Things, 3/6 — FREE Shipping on New Spring Arrivals
DisneyShopping, 3/5 — A Spring Break for You! 20% OFF Swim, Luggage + More
Alloy, 3/5 — spring's hottest sneakers + free shipping
Bluefly, 3/5 — Introducing The NEW Spring 2008 Collection...
Neiman Marcus, 3/5 — Color: THE message for Spring
Orvis, 3/6 — How to become a better fly-fisher and more
Bloomingdale’s, 3/5 — Receive A 7 Piece Gift With Your Online Lancome Purchase
HPshopping, 3/5 — Discover HP's Hot NEW Artist Edition Notebook
Victoria’s Secret, 3/5 — Tee + Shorts: Get top to bottom style!

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