Thursday, December 18, 2008

Season Finale: Thanksgiving 2008

A look back on seasonal trends, email activity and standout B2C marketing:

Start to finish: The first reference to Thanksgiving was on Sept. 18 by Blair. The final reference was on Nov. 30 by Neiman Marcus.

The distribution curve: The biggest day for Thanksgiving emails was Thanksgiving Day itself, Nov. 27, followed by the day before Thanksgiving, Nov. 26. Retailers sent the majority of their Thanksgiving-themed emails after Nov. 24.

Click to view the 2008 Thanksgiving retail email distribution curve larger

Most interesting email: I continue to like Crate & Barrel’s unique weekly countdown to Thanksgiving—although I wasn’t in love with the first email in the series this year (see Oct. 31 AM Inbox). The series started off with no captions for product images and poor calls-to-action. However, those faults were corrected later in the series as you can see in the final email here:



Noteworthy trend: Creating special seasonal headers and navigation bars for the holiday season is quite popular, with about one-third of retailers using the tactic. But Thanksgiving headers are more rare, with only home-oriented brands like Crate & Barrel and Williams-Sonoma using them. One of the newer trends with seasonal headers is the use of animation. This year Williams-Sonoma was the first to introduce an animated header, which they used to countdown the days until Thanksgiving.

Click to view this Nov. 7, 2008 Williams-Sonoma email larger

And here’s the animated portion of this email:

Animated portion of Nov. 7, 2008 Williams-Sonoma email

Standout subject lines:
Crate & Barrel, 11/1 — Time-saving Thanksgiving menu. Plus Free Shipping.
Cooking.com, 11/26 — Last-Minute Thanksgiving: Quick Recipes & Tips, Plus Holiday Gift
Walgreens, 11/26 — Open Thanksgiving Day! 50% Off Collage Calendars + Toys. Thursday


Subject lines that stand out for the wrong reasons:
TigerDirect, 11/28 — 72hr After Thanksgivinig SALE w/ $1.99 Shipping
They misspelled “Thanksgiving.”

Read previous Thanksgiving Season Finales: 2007, 2006

Explore Thanksgiving tag.
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