Friday, January 09, 2009

AM Inbox: Sony shows off their web 2.0 chops

>>Subject Line Hall of Fame. See who’s in the class of 2008.

The Retail Email Blog monitors the email marketing campaigns of more than 100 top online retailers. Here are highlights from my inbox this morning:

Sony, 1/8 — Exclusive preview: Sony launches new products at Consumer Electronics Show 2009‏
In this email, Sony perfectly pairs their new product launches at CES with a variety of digital touchpoints, driving subscribers to their newly redesigned blog, Facebook page for CES, Flickr page, YouTube channel, and Twitter stream. It’s great to see Sony not hesitate at all to refer email subscribers to other channels for additional engagement. In today’s environment, you can’t see these as competing channels—they’re complementary, and provide your customers with a menu of ways to get involved with your brand. For a technology brand like Sony, this kind of email supports their brand image by showing that they’re tech-savvy and plugged into the web 2.0 world.

Click to view this Jan. 8, 2009 Sony email full-sized

NikeStore, 1/8 — Run Towards Your Goals‏
At the bottom of this email, Nike asks subscribers to update their preferences. It’s a tactic that email marketers should use on a regular basis, especially early in a relationship and leading into the holidays when every email counts.

Click to view this Jan. 8, 2009 NikeStore email full-sized

However, the problem that arises is that the selection of preferences that they show in the email is totally out of sync with the options that they present in their preference center. It’s confusing because the email sets the wrong expectations. It’s also easily correctable.

Click to view NikeStore’s preference center full-sized

Northern Tool, 1/8 — Now On Sale -
I’m going to be posting the 2008 inductees into the Oopsy Hall of Fame in a couple of weeks, but I’ve already got a few 2009 inductees, unfortunately—including this email from Northern Tool that apparently went out in its raw template form without a complete subject line or a product image or details. They had already sent an email earlier in the day, so I don’t believe this email was supposed to go out at all.

Click to view this Jan. 8, 2009 Northern Tool email full-sized

SUBJECTIVITY SCANNER: Select noteworthy subject lines
NFLshop, 1/8 — Receive a $200 NFLShop Gift Certificate When You Purchase a Samsung HDTV!
J. Jill, 1/8 — Love Wearever? Our newest looks are in. (And you can save 15%!)
Bluefly, 1/8 — A New Year, A NEW Dress - NOW UP TO 75% OFF - Final Hours!
Ann Taylor, 1/8 — New Year Never-Better Sale: Extra 25% OFF All Sale Items!
Eddie Bauer, 1/8 — Up to 50% Off Winter Outerwear During Our Ultimate Sale‏

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