Wednesday, September 30, 2009

Season Finale: Labor Day 2009

A look back on seasonal trends, email activity and standout B2C marketing:

Start to finish: The first reference to Labor Day was on Aug. 3 by 1-800-Flowers. The final reference was on Sept. 11.

The distribution curve: The biggest day for Labor Day emails was Saturday, Sept. 5. Retailers sent the majority of their Labor Day-themed emails after Sept. 3.

Click to view the 2009 Labor Day retail email distribution curve larger

Standout subject lines:
Bluefly, 9/7 — LAST DAY: Extra 25% Off LABOR DAY SALE – Now Up To 80% Off!
Newegg, 9/7 — Happy Labor Day! Today's Shell Shocker Encore Deal Preview‏


Subject lines that stand out for the wrong reasons:
Linens ’n Things, 9/11 — Post Labor Savings Up to 54% Off!
These are savings only for women who have just had babies? Surely they meant “Post-Labor Day Savings.”

Read previous Labor Day Season Finales: 2008, 2007, 2006

Explore Labor Day tag.
_____________________
SEARCH... By Post Category / By Selling Season / By Retailer / By Topic / Monthly Archive

AM Inbox: Breast Cancer Awareness Month campaigns

The Retail Email Blog monitors the email marketing campaigns of more than 100 top online retailers. Here are highlights from my inbox this morning:

eBags, 9/29 — Pick Pink and Help in the Fight Against Cancer‏
Looking to get a jump on the official start of Breast Cancer Awareness Month, eBags, Ralph Lauren and Staples began their campaigns yesterday. EBags does several nice things in this email: (1) The heavy use of pink taps into the close association between breast cancer charities and the color. (2) They highlight their year-round commitment to the cause and mention how much money they’ve raised for research. (3) They include an appeal to forward this email to friends to spread awareness. This could have been strengthened by tapping into the viralness of “share with your network” (SWYN) functionality. (4) They highlight Pick Pink products. And finally (5) they include some video footage of the Denver Race for the Cure events to add some excitement and build credibility. For more on Breast Cancer Awareness Month messaging and trends, check out the 2008 Breast Cancer Awareness Month Season Finale.

Click to view this Sept. 29, 2009 eBags email full-sized

Ralph Lauren, 9/29 — Give In Style: You Save 25%, We Donate 10%
Ralph Lauren’s Breast Cancer Awareness Month campaign allows shoppers to choose to have their contribution go to one of two charities. Choice is nice, but I wonder if some folks will get hung up on that.

Click to view this Sept. 29, 2009 Ralph Lauren email full-sized

REI, 9/29 — REI East Hanover Grand Opening: October 9 - 11‏
This is a great new store announcement. It tells you when and where—including very on-brand latitude and longitude coordinates—plus it does a good job of explaining the why, including a list of bullets about what will happen at the grand opening. For this email, they change their sender name to “REI East Hanover” from their usual “REI Gearmail,” which is the name of their newsletter. It was a clever move designed to boost interest by playing off subscribers’ recognition of the city’s name. However, even though I was targeted because of my proximity to the new store, I didn’t immediately recognize East Hanover as being near me. If it had said, “REI East Hanover, NJ,” that would have meant more to me. Otherwise it’s a great email.

Click to view this Sept. 29, 2009 REI email full-sized

SUBJECTIVITY SCANNER: Select noteworthy subject lines
Staples, 9/29 — Join us in supporting breast cancer research.
Drs. Foster & Smith, 9/29 — Halloween Fun for Pets‏
Kmart, 9/29 — No Trick. All Treat. Up to 25% off Halloween.‏
Oriental Trading, 9/29 — Free shipping + 15% off the best Halloween treats‏
1-800-Flowers.com, 9/29 — Free Shipping Upgrade! Get it while it lasts!‏
Neiman Marcus, 9/29 — Nowhere Else: Exclusives created just for us + Free online shipping‏
HSN, 9/29 — New at HSN for September: Abby Z., Alyssa Milano & More‏
JC Whitney, 9/29 — Fall Maintenance: 3-Step Guide Engine Care!‏
MLB, 9/29 — Get your new Postseason gear now
J&R, 9/29 — Windows 7 -- Pre-order Now!
Blair, 9/29 — Shop our bargain bins and save up to 85%

_____________________
SEARCH... By Post Category / By Selling Season / By Retailer / By Topic / Monthly Archive

Tuesday, September 29, 2009

AM Inbox: First reference to Columbus Day

The Retail Email Blog monitors the email marketing campaigns of more than 100 top online retailers. Here are highlights from my inbox this morning:

1-800-Flowers.com, 9/28 — Save $35! Kick up the WOW Factor with 2 Dozen Red Roses - only $24.99‏
1-800-Flowers gives us our first reference to Columbus Day, which is Oct. 12 this year. The Columbus Day selling season generally doesn’t begin in earnest until about six days before the holiday. For ideas and insights to help with planning your Columbus Day campaign, check out the 2008 Columbus Day Season Finale.

Also notice the alternative “Ordering from your Mobile?” language used in the preheader. Some of 1-800-Flowers’ other emails still use the more traditional “Viewing on a Mobile?” language, but the more presumptive “ordering” wording may be worth testing for some retailers.

Click to view this Sept. 28, 2009 1-800-Flowers.com email full-sized

SUBJECTIVITY SCANNER: Select noteworthy subject lines
Walgreens, 9/28 — Don't Delay: Flu Shots $24.99 + Get H1N1 Info‏
Hanna Andersson, 9/28 — 170 New Holiday Hannas Holiday Dress & Sweater Sale!
The Company Store, 9/28 — Gift Ideas Sure to Impress‏
Ann Taylor, 9/28 — LISA LOVES: The New Power Chic. Shop the new October collection now.‏
J. Crew, 9/28 — Keep time with a classic‏
Costco, 9/28 — Savings Worth Falling For. New Coupon Savings Start Today!‏

_____________________
SEARCH... By Post Category / By Selling Season / By Retailer / By Topic / Monthly Archive

Monday, September 28, 2009

AM Inbox: First reference to Thanksgiving

The Retail Email Blog monitors the email marketing campaigns of more than 100 top online retailers. Here are highlights from my inbox this morning:

Lillian Vernon, 9/27 — See What's New in the Catalog & Don't Pay Shipping‏
Lillian Vernon gives us our first reference to Thanksgiving. It arrives more than a week later than it did last year, but Thanksgiving don’t really get going until Nov. 1-ish For ideas and insights to help with your Thanksgiving campaign planning, check out the 2008 Thanksgiving Season Finale.

Click to view this Sept. 27, 2009 Lillian Vernon email full-sized

JC Whitney, 9/25 — Better Than Ever Shop The NEW & IMPROVED JCW Site!
This may not be the fanciest, whiz-bang design, but it totally does the job of communicating that JC Whitney has relaunched their website and what that means. It has a clear headline, includes screenshots, uses an incentive to get folks engaging with the new site and—most importantly—lists out some of the improvements in easy-to-read bullets. This announcement comes on the heels of an email redesign that incorporated design elements from the new site (see Sept. 21 AM Inbox).

Click to view this Sept. 25, 2009 JC Whitney email full-sized

Lands’ End, 9/25 — You're invited! 25% off + Free Shipping for Friends & Family‏
I like how Lands’ End gives subscribers three channels through which to take advantage of this offer: (1) in-store, (2) online or (3) call center. Sometimes it makes sense to railroad folks to a particular channel, but in general it’s best to let subscribers take advantage of a deal through the channel that’s best for them. While giving subscribers the ability to choose their channel, they appear to take the extra step of making it possible to track subscribers if they redeem the offer in-store or via their call center. That helps give the email channel credit for offline sales generated and gives you a more holistic view of your subscribers.

Click to view this Sept. 25, 2009 Lands’ End email full-sized

SUBJECTIVITY SCANNER: Select noteworthy subject lines
J. Jill, 9/25 — First time ever! Take 15% off select Wearever styles!‏
Crate & Barrel, 9/25 — Big gift ideas for your little ones.‏
The Company Store, 9/25 — Receive a $25 Gift Card when you shop - 3 days ONLY‏
Kmart, 9/25 — Halo 3: ODST is Now at Kmart + Save $100 on an Xbox 360 Bundle‏
Cooking.com, 9/25 — New from Rachael Ray and Paula Deen‏
Sephora, 9/25 — Get it first, ship it free: Sephora Blockbuster 2009‏
Harry & David, 9/26 — Last Call for sweet summer Peaches - includes FREE Standard Delivery!
Sports Authority, 9/27 — Gear Up for the Cold With North Face + Free Shipping on Select Apparel‏
Alibris, 9/27 — 4 books, 4 you, 4 real‏

_____________________
SEARCH... By Post Category / By Selling Season / By Retailer / By Topic / Monthly Archive

Saturday, September 26, 2009

Week-End Trends: Breast Cancer Awareness Month messaging set to start

Email activity and promotional trends during the past week:

The Retail Email Index rose 4% to 245 during the week ending Sept. 26, 2009, and is up 2% from where it was four weeks ago. The Index score indicates that the top 100 online retailers sent about 2.5 promotional emails each on average last week.

Year-over-year, the Retail Email Index is up 12% (moving 4-week average versus comparable 4-week moving average last year).

Click to view the Sept. 25, 2009 Retail Email Index larger

The Retail Email Participation Rate: Friday was the most popular day to send retail emails last week.

Click to view the Sept. 25, 2009 Retail Email Participation Rate larger

The Retail Email Seasonality Meter: As we approach Oct. 1 this week, we’ll see many more references to Halloween. And as the official start of Breast Cancer Awareness Month, we’ll see that messaging start in earnest as well, although those references never exceeded 5% of retail emails during any week last year.

Click to view the Sept. 25, 2009 Retail Email Seasonality Meter larger

Selling Seasons on the Horizon:
Breast Cancer Awareness Month (Oct.): Breast Cancer Awareness Month 2008 Season Finale
Columbus Day (10/12): Columbus Day 2008 Season Finale
Halloween (10/31): Halloween 2008 Season Finale
Thanksgiving (11/26): Thanksgiving 2008 Season Finale
Cyber Monday (11/30): Cyber Monday Sees Record Retail Email Volume
Christmas (12/25): Retail Email Guide to the Holiday Season, Christmas 2008 Season Finale
_____________________
SEARCH... By Post Category / By Selling Season / By Retailer / By Topic / Monthly Archive

Friday, September 25, 2009

Ping Time: Reputation game-changers, Monster HP email results, etc.

Our latest spin around the mediasphere turned up the following nuggets:

>>Pivotal Veracity has released a report on ISP filtering and sender reputation that should have you questioning both your cadence and content strategies. >>Follow the ping

>>John Harrison of Yesmail shares details and performance stats on their award-winning HPshopping campaign featuring the characters of Monsters Vs. Aliens. >>Follow the Monster ping

>>Dennis Dayman of Eloqua talks about the privacy ruling against Sears and how just having a privacy policy isn’t enough anymore. >>Follow the ping

>> Fellow Smith-Harmonite Amy Hamilton encourages marketers to explore including far-out products in their emails to boost their viral potential. >>Follow the ping

>>In my latest Email Insider column, I discuss two up-and-coming preheader text elements: the preheader message and “view on a mobile device” link. >>Follow the ping
_____________________
SEARCH... By Post Category / By Selling Season / By Retailer / By Topic / Monthly Archive

AM Inbox: The lack of credibility of a 5-star rating

>>Many Retailers Not Optimizing Preheader Text: Learn more about this free report.

The Retail Email Blog monitors the email marketing campaigns of more than 100 top online retailers. Here are highlights from my inbox this morning:

NikeStore, 9/24 — Top-Rated Customer Favorites Right Now‏
There are several things that work well in this email—The product grid is very scannable; the secondary call-to-action for the product category of each featured product provides a nice alternative path; and the testimonials are well integrated. On the down side, the first couple of testimonials are nearly impossible to read because of the white text on light gray background. The color gradation would have been better had it run from left to right rather than bottom to top. I also found myself doubting the 5-star ratings of these products, having seen too many retailers lately tout a 5-star product that was only rated by one person. It turns out that each of these products has been rated by lots of people—including that might have been a credibility booster—but none of the products actually had a full 5 stars (heavily reviewed items never are). They ranged from a low 4 to a high 4. Nike displays ratings out to two decimal points, which is a degree of specificity that again gives it a lot of credibility (and has a certain stop-watch quality to it that’s appropriate to their brand). While you don’t want to clutter your email with unnecessary information, supplying subscribers with plenty of details can be a confidence booster and inspire action.

Click to view this Sept. 24, 2009 Nike email full-sized

SUBJECTIVITY SCANNER: Select noteworthy subject lines
Home Depot, 9/24 — Save Green, Live Green: Savings on Appliances & Eco Options Products‏
Williams-Sonoma, 9/24 — Save $50 on the New & Exclusive French Dicing Mandoline‏
The Company Store, 9/24 — Sleepwear & Slumber Bags + 2 Great Offers‏
Victoria’s Secret, 9/24 — Indulge with New Body Care. Now in Stores & Online.
Harry & David, 9/24 — FREE Standard Delivery on NEW Club gifts!‏
Sam’s Club, 9/24 — You're Invited! Catch the Football Event September 26th & 27th‏
Bloomingdale’s, 9/24 — Our Men's Fall Style Guide‏

_____________________
SEARCH... By Post Category / By Selling Season / By Retailer / By Topic / Monthly Archive

Thursday, September 24, 2009

AM Inbox: Elevating the discount code

>>Many Retailers Not Optimizing Preheader Text: Learn more about this free report.

The Retail Email Blog monitors the email marketing campaigns of more than 100 top online retailers. Here are highlights from my inbox this morning:

Walgreens, 9/23 — Celebrate Our New Site with $15 Off Online Orders‏
Walgreens has relaunched their website. They don’t really say much about what’s new, not in the email and not on the site, so I’m assuming it’s largely a cosmetic redesign.

Also notice that Walgreens includes their discount code right in their preheader text, allowing subscribers to take action without reading further. Macy’s did the same thing in their email yesterday. This nascent trend parallels the trend of including discount codes in subject lines, which JCPenney and RitzCamera have done recently. These are trends worth watching and potentially exploring.

Click to view this Sept. 23, 2009 Walgreens email full-sized

Coach, 9/23 — Introducing Coach News‏
Coach has launched a new monthly newsletter-format email. The busy design is very reminiscent of the one they used to announce the relaunch of their website in the spring (see Apr. 7 AM Inbox).

Click to view this Sept. 23, 2009 Coach email full-sized

Dick’s Sporting Goods, 9/23 — Exclusive 20% Offer – Follow Us on Twitter Now!
Dick’s Sporting Goods joins a handful of other retailers to dedicate an entire email to promoting their social network presence. Others to do this recently include Drs. Foster & Smith (see Sept. 16 AM Inbox), Neiman Marcus (see Sept. 14 AM Inbox), Newegg (see July 21 AM Inbox) and ShopNBC last month (see June 15 AM Inbox). While some focus their attention on driving subscribers to a single social presence like Dick’s Sporting Goods, others present a full slate of social options.

Click to view this Sept. 23, 2009 Dick’s Sporting Goods email full-sized

Neiman Marcus, 9/23 — Step into our Fashion Phone Booth for a quick change‏
I couldn’t resist pointing out the great Superman allusion in this email. Empowerment is definitely the subtext here. Is the scarf the new cape?

Click to view this Sept. 23, 2009 Neiman Marcus email full-sized

SUBJECTIVITY SCANNER: Select noteworthy subject lines
Frederick’s of Hollywood, 9/23 — Shop the season's sexiest costumes + $15 off your order.
Lillian Vernon, 9/23 — Scared You Won't Find a Great Costume? Find Yours & More, Plus 15% Off‏
Sephora, 9/23 — Early Access: New Sephora Favorites!
Bed Bath & Beyond, 9/23 — Smart food storage tips from Real Simple®.‏

_____________________
SEARCH... By Post Category / By Selling Season / By Retailer / By Topic / Monthly Archive

Wednesday, September 23, 2009

AM Inbox: Broken landing pages are a credibility killer

>>Many Retailers Not Optimizing Preheader Text: Learn more about this free report.

The Retail Email Blog monitors the email marketing campaigns of more than 100 top online retailers. Here are highlights from my inbox this morning:

Backcountry.com, 9/22 — A Glimpse of Ultra Life‏
Ultra racing sounds really interesting—a great subject to dedicate a primary call-to-action to if your audience is hardcore outdoors folks. Unfortunately, I couldn’t read the article because the landing page contains errors and wouldn’t load—not yesterday and not this morning. A well-designed email means nothing if the landing pages don’t work.

Click to view this Sept. 22, 2009 Backcountry.com email full-sized

SUBJECTIVITY SCANNER: Select noteworthy subject lines
EB Games, 9/22 — As newsletters go, this one's Brutal! [promoting Brutal Legend game]
Musician’s Friend, 9/22 — Musician's Friend: This Is Why You Signed Up! Jaw-Dropping Deals Of The Week‏
Office Depot, 9/22 — For serious savers only‏
Harry & David, 9/22 — Thriller Halloween Gifts from $19.95 + FREE Standard Delivery on select gifts‏
Montgomery Ward, 9/22 — Get Ready for Halloween Buy Now & Pay Later at Wards‏
Sports Authority, 9/22 — Goodbye Summer, Hello Fall - Save up to 60% Off Clearance!‏
Cooking.com, 9/22 — Gear Up for Fall - Essentials under $40‏
Blair, 9/22 — Take 25% off our autumn arrivals now‏
NFLshop, 9/22 — New Styles Just Added - 2009 Outerwear Collection‏

_____________________
SEARCH... By Post Category / By Selling Season / By Retailer / By Topic / Monthly Archive

Tuesday, September 22, 2009

AM Inbox: Oriental Trading's Halloween microsite

>>Many Retailers Not Optimizing Preheader Text: Learn more about this free report.

The Retail Email Blog monitors the email marketing campaigns of more than 100 top online retailers. Here are highlights from my inbox this morning:

Oriental Trading, 9/21 — Create & star in a Monster Mash-Up music video‏
Consider this a preview of the holiday microsites we’ll be seeing in the months ahead. Looking to closer align their brand with Halloween, Oriental Trading has launched MonsterMashUp.com, which allows you to upload photos and affix heads to up to five Halloween monsters to star in music videos. Last year during the holiday season, OfficeMax returned with ElfYourself (see Nov. 21 AM Inbox) and Sephora debuted Mistletoe Makeover (see Nov. 17 AM Inbox) and Guitar Center debuted A Real Guitar. Sephora has released mistletoemakeover.com, but it appears that the others will be back again this year.

Click to view this Sept. 21, 2009 Oriental Trading email full-sized

SUBJECTIVITY SCANNER: Select noteworthy subject lines
Sam’s Club, 9/21 — Screaming savings on Halloween and Harvest Decor‏
Orvis, 9/21 — Be the first to shop 700+ Orvis Holiday gifts online now.‏
Fingerhut, 9/21 — Fingerhut: Holiday Big Book Sneak Peek -- For Our Best Customers!
Eddie Bauer, 9/21 — From The Outerwear Experts: All Climate Layering System‏
Ralph Lauren, 9/21 — Trend Report: Fall For Leather‏
Harry & David, 9/21 — FREE Standard Delivery to Celebrate 75 Years of Delicious Gift-Giving!
Ann Taylor, 9/21 — Presenting Our New Weddings & Events Collection + Buy One Sweater, Get One 50% Off‏

_____________________
SEARCH... By Post Category / By Selling Season / By Retailer / By Topic / Monthly Archive

Monday, September 21, 2009

Many Retailers Not Optimizing Preheader Text: Executive Summary

Preheader text is HTML text that appears before or sometimes within the header of an email. It’s important and growing in popularity because of the prevalence of image blocking by email subscribers and the increasing use of image-unfriendly mobile devices to view email. Those two trends make preheader text vital as both a promotional and functional tactic.

As of July, more than 97% of the top online retailers used at least some preheader text. That’s up from 94% in March 2008. But while adoption is high, many top retailers have failed to optimize their preheader text, not including the right elements and not minimizing the number of lines that their preheader text takes up. Because it occupies prime real estate at the top of emails, all marketers should be extremely mindful of their preheader text.

This 10-page reportlet discusses preheader text elements and their popularity, with particular focus on the most widely used and fastest growing elements. It also talks about opportunities to optimize preheader text, including minimizing the amount of space it takes up.

>>Download “Many Retailers Not Optimizing Preheader Text” for free. (This is a direct download of the PDF. There are no forms to complete.)

Other reports available from Smith-Harmon (which is now a part of Responsys):
Retail Email Guide to the Holiday Season
FTAF vs. SWYN
Executive Series on Email Marketing: Installments 1-5
Email Design Look Book 2009
Email Navigation Differs Radically from Website Navigation
Going-Out-of-Business Email Strategies
Soon Even More Emails Won't Be Optimized for Width
Retail Welcome Email Benchmark Study
…and you can find even more reports on Responsys' Downloads page.
_____________________
SEARCH... By Post Category / By Selling Season / By Retailer / By Topic / Monthly Archive

AM Inbox: This is how to wear clothes

The Retail Email Blog monitors the email marketing campaigns of more than 100 top online retailers. Here are highlights from my inbox this morning:

Spiegel, 9/18 — Our Exclusive PERFECT-FIT PANTS + Fabulous Styling Tips!
Many people don’t have a good sense of how to wear clothes—or more specifically, what items to wear together. Email marketing is a great venue for suggesting clothing combinations and educating customers on how to pull off various looks. Presenting outfits with an rundown of the items in it is one way to do this. In this email, Spiegel starts with three different styles of pants and suggests two pairings for each. Not only does this approach help subscribers find the fit that’s best for them, but it also creates an upsell opportunity for the secondary items. To encourage sales of those secondary items, consider linking their images to their product pages. Spiegel lumped those secondary item images in with the pants image and linked it all to the page for the pants, forcing those interested in those other items to do a search for them.

Click to view this Sept. 18, 2009 Spiegel email full-sized

Old Navy, 9/20 — Easy Layered Styles, Starting at $10‏
Old Navy gives us another example of how to combine fashion education with an upsell opportunity, using a simple arithmetic format.

Click to view this Sept. 20, 2009 Old Navy email full-sized

JC Whitney, 9/18 — Shift Into Fall With Free Shipping JC Whitney!‏
JC Whitney redesigns their email template, making a number of significant changes: (1) The design is about 20 pixels wider, but still under 650 pixels overall, which is a width that we’re recommending to our clients in most cases. For more on email width, check out Soon Even More Emails Won’t Be Optimized for Width. (2) They expand their navigation bar from six links to 11, making it match the nav on their website. This is a move that we don’t recommend. They also construct their new nav using graphical text, instead of HTML text like they did before. For more on nav bars, check out Email Navigation Differs Radically from Website Navigation. (3) JC Whitney adds a border to give the email more structure. I’ve seen several retailers—including Ann Taylor (see Sept. 2 AM Inbox)—use background colors to create a frame around their email content for the same purpose. And (4) The new design features the search button much more prominently. Here’s the new design:

Click to view this Sept. 18, 2009 JC Whitney email full-sized

And here’s the old design from a Sept. 11 email:

Click to view this Sept. 11, 2009 JC Whitney email full-sized

SUBJECTIVITY SCANNER: Select noteworthy subject lines
Omaha Steak, 9/18 — EMAIL EXCLUSIVE! Better than Employee Prices . . . only 500 at this price!‏
Fingerhut, 9/18 — Fingerhut: FREE SHIPPING: Email ONLY Exclusive‏
Ann Taylor, 9/18 — Saturday & Sunday! 40% Off Private In-Store Event For Email Members‏
Lillian Vernon, 9/20 — Picture This: The 2010 Calendar is in, Order Yours Now‏
Oriental Trading, 9/18 — Get crafty for Halloween, let us pay your shipping‏
Finish Line, 9/18 — Show your support with the official shoe of the Susan G. Komen Race For The Cure!
Baby Universe, 9/20 — Free shipping on Halloween costumes and Eebee's adventures‏
ShopNBC, 9/18 — Suzanne Somers is here Join the Party‏
Ralph Lauren, 9/19 — Take A Front Row Seat: Spring 2010 Runway Show‏
Barnes & Noble, 9/18 — Oprah's New Pick Just Announced‏
Urban Outfitters, 9/18 — Where The Wild Things Are‏
NikeStore, 9/17 — Nike's New Marathon Shop: Get Ready for Race Day‏
Sam’s Club, 9/17 — Make your media room a multiplex: HDTV, Blu-ray and sound systems‏
PC Connection, 9/18 — Save Money and Use Less Energy With HP OfficeJet Pro Series Printers!‏
Coldwater Creek, 9/19 — Psst! Free Shipping + 30% off + Whisper corduroy is here!‏

_____________________
SEARCH... By Post Category / By Selling Season / By Retailer / By Topic / Monthly Archive

Saturday, September 19, 2009

Week-End Trends: Entering diverse messaging period

Email activity and promotional trends during the past week:

The Retail Email Index fell 3% to 237 during the week ending Sept. 18, 2009, and is down 3% from where it was four weeks ago. The Index score indicates that the top 100 online retailers sent about 2.4 promotional emails each on average last week.

Year-over-year, the Retail Email Index is up 14% (moving 4-week average versus comparable 4-week moving average last year).

Click to view the Sept. 18, 2009 Retail Email Index larger

The Retail Email Participation Rate: Friday was the most popular day to send retail emails last week. It was the first time this calendar year when the participation rate exceeded 50%.

Click to view the Sept. 18, 2009 Retail Email Participation Rate larger

The Retail Email Seasonality Meter: We’re entering a season of diverse messaging, where there’ll be references to Halloween, Christmas, Breast Cancer Awareness Month, Columbus Day, and—starting any day now—Thanksgiving.

Click to view the Sept. 18, 2009 Retail Email Seasonality Meter larger

Selling Seasons on the Horizon:
Breast Cancer Awareness Month (Oct.): Breast Cancer Awareness Month 2008 Season Finale
Columbus Day (10/12): Columbus Day 2008 Season Finale
Halloween (10/31): Halloween 2008 Season Finale
Thanksgiving (11/26): Thanksgiving 2008 Season Finale
Cyber Monday (11/30): Cyber Monday Sees Record Retail Email Volume
Christmas (12/25): Retail Email Guide to the Holiday Season, Christmas 2008 Season Finale
_____________________
SEARCH... By Post Category / By Selling Season / By Retailer / By Topic / Monthly Archive

Friday, September 18, 2009

Ping Time: SWYN study, free shipping offers, etc.

Our latest spin around the mediasphere turned up the following nuggets:

>>Silverpop releases a great study on share-with-your-network (SWYN) functionality, including tons of stats. A must-read. >>Follow the ping

>>Internet Retailer reports on an Experian CheetahMail survey that found that free shipping offers are much more effective than other promotions. >>Follow the free ping

>>Pivotal Veracity releases summer ’09 deliverability stats across a range of retail segments. >>Follow the ping

>>Mark Brownlow of Email Marketing Reports shares his list of top email marketing resources for 2009. >>Follow the ping

>>Write a great haiku
about email marketing
then >>Follow the ping

>>In Smith-Harmon’s latest Email Insider column, Lisa Harmon and Darrah MacLean talk about integrating product reviews and testimonials into your emails. >>Follow the ping
_____________________
SEARCH... By Post Category / By Selling Season / By Retailer / By Topic / Monthly Archive

Thursday, September 17, 2009

AM Inbox: 100 days until Christmas and counting...

>>Using Innovations in Email Creative to Drive Increased Engagement: Register for this free webinar on Sept. 17 at 2pm ET

The Retail Email Blog monitors the email marketing campaigns of more than 100 top online retailers. Here are highlights from my inbox this morning:

ShopNBC, 9/16 — Free Shipping The countdown begins‏
ShopNBC kicks off their holiday email campaign at the 100-day mark. I haven’t seen a retailer use that as the hook for their holiday email kickoff before.

Click to view this Sept. 16, 2009 ShopNBC email full-sized

Sears, 9/16 — Earn 3% in Rewards with the Sears and Kmart Christmas Club Card‏
Sears kicks off their holiday email campaign by announcing the availability of the Christmas Club Card, which helps people save for their holiday purchases and rewards them with a little interest to sweeten the deal.

Click to view this Sept. 16, 2009 Sears email full-sized

Cooking.com, 9/16 — Meringue Pie Recipes: Lemon, Chocolate Silk and Beyond‏
The “Using Innovations in Email Creative to Drive Increased Engagement” webinar today at 2pm ET (Register) will be covering user-generated content (UGC), among other topics like video and social media. This Cooking.com email provides a great example of pulling in UGC that provides a service to subscribers while simultaneously encouraging folks to participate in the Cooking.com community.

Click to view this Sept. 16, 2009 Cooking.com email full-sized

SUBJECTIVITY SCANNER: Select noteworthy subject lines
Fingerhut, 9/16 — Fingerhut: Top Rated: Shop Customer Favorites‏
Harry & David, 9/16 — LESS than $30 for an impressive gourmet gift? Incredible!
Frederick’s of Hollywood, 9/16 — The sexiest ways to say good night + free shipping.
Chadwick’s, 9/16 — Do a double take & save 40% today!‏

_____________________
SEARCH... By Post Category / By Selling Season / By Retailer / By Topic / Monthly Archive

Wednesday, September 16, 2009

AM Inbox: Another retailer puts emphasis on community-building

>>Using Innovations in Email Creative to Drive Increased Engagement: Register for this free webinar on Sept. 17

The Retail Email Blog monitors the email marketing campaigns of more than 100 top online retailers. Here are highlights from my inbox this morning:

Drs. Foster & Smith, 9/15 — Let's Talk Pets!
In the wake of Neiman Marcus sending a dedicated email about their social media presence (see Sept. 14 AM Inbox), Drs. Foster & Smith sent this email announcing the launch of their blog—which they soft launched in July—and promoting their presence on Facebook and Twitter. The blog seems like a great addition to their “Pet Tails” effort (see June 15 AM Inbox) and their overall emphasis on helpful articles and advice. I strongly believe that such emphasis on content will be vital to staying relevant and welcome in the inbox of the not-too-distant future as deliverability becomes much more reliant to having engaged subscribers.

Click to view this Sept. 15, 2009 Drs. Foster & Smith email full-sized

SUBJECTIVITY SCANNER: Select noteworthy subject lines
OfficeMax, 9/15 — It's HP Week - Save up to 50%
Barnes & Noble, 9/15 — This Week -- Coupons, The Lost Symbol is Here, The Secret for Teens, More‏
Eddie Bauer, 9/15 — New Fall Signature Sweaters...
Ann Taylor, 9/15 — THIS WEEK ONLY: $30 Off Fall Sweaters In Stores & Online + $19.50 Tops‏
Ralph Lauren, 9/15 — New Big Pony Styles In Fresh Fall Colors‏
Williams-Sonoma, 9/15 — Favorite Fall Décor: Our Exclusive Wreaths & Garlands‏

_____________________
SEARCH... By Post Category / By Selling Season / By Retailer / By Topic / Monthly Archive

Tuesday, September 15, 2009

AM Inbox: Linking sales now to the holidays

>>Using Innovations in Email Creative to Drive Increased Engagement: Register for this free webinar on Sept. 17

The Retail Email Blog monitors the email marketing campaigns of more than 100 top online retailers. Here are highlights from my inbox this morning:

Fingerhut, 9/14 — Fingerhut: Enter to WIN Our Holiday Decoration Giveaway‏
In the Retail Email Guide to the Holiday Season, I discuss the “Buy Now, Get X Later” pre-holiday tactic, which ties pre-holiday sales to sales during later months. In this email, Fingerhut puts a great twist on this idea, using a holiday-oriented sweepstakes scheme to drive sales now.

Click to view this Sept. 14, 2009 Fingerhut email full-sized

Blue Nile, 9/14 — Discover our New Look & Save 10% on Jewelry and Settings‏
Blue Nile announces the relaunch of their website. They include a message from their CEO and offer a 10%-off discount to get subscribers interacting with the upgraded site. In an unusual move, they link to media coverage of the redesign, linking to a Wall Street Journal article.

Click to view this Sept. 14, 2009 Blue Nile email full-sized

Wal-Mart, 9/14 — Introducing Walmart Marketplace: More Products - for Less‏
After a couple of submessages about Walmart Marketplace over the past week or so, Wal-Mart dedicates an email to promoting the new program, which mimics moves by Amazon and Buy.com to allow other merchants to sell on Walmart.com.

Click to view this Sept. 14, 2009 Wal-Mart email full-sized

SUBJECTIVITY SCANNER: Select noteworthy subject lines
Sam’s Club, 9/14 — Nobody does HDTV and home theater like Sam's Club. Save today.
Williams-Sonoma, 9/14 — Shop Top Rated Foods Including Our Bestselling Croissants‏
Orvis, 9/14 — Introducing 35+ new styles of Cloudveil outdoor apparel.
Home Depot, 9/14 — Easy Updates for Less: Faucets, Ceiling Fans, Appliances & More‏
Lane Bryant, 9/14 — Fall Makes An Entrance: New Sweaters And Boots + $50 Savings‏

_____________________
SEARCH... By Post Category / By Selling Season / By Retailer / By Topic / Monthly Archive

Monday, September 14, 2009

Free webinar on email creative innovations on Sept. 17

From social networks to user-generated video, consumers are adopting new technologies and media channels at an amazing rate and scale. And rather than competing with email marketing, many of these communication channels are making email even more vital and are providing avenues for marketers to increase engagement and brand affinity with their customers and prospects. In this webinar, you’ll learn from two of the best thought leaders and practitioners in email marketing creative as they:

• Discuss how to incorporate social sharing links, video, user-generated content and more into your emails
• Outline the latest in email creative best practices
• Showcase real world examples from big brands that are deploying these techniques and achieving improved results

Attendees will have a chance to get their most pressing creative questions answered and will walk away with practical tools and tips to help take their email program to the next level.

Using Innovations in Email Creative to Drive Increased Engagement
Hosted by Silverpop
Thursday, Sept. 17 at 2pm ET/11am PT

Speakers:
Moderator:
Loren McDonald, VP of Industry Relations, Silverpop

Presenters:
Aaron Smith, Principal, Smith-Harmon
Lisa Harmon, Principal, Smith-Harmon

>>Register Now for this no-cost webinar!
_____________________
SEARCH... By Post Category / By Selling Season / By Retailer / By Topic / Monthly Archive

AM Inbox: Little changes can make a big difference

The Retail Email Blog monitors the email marketing campaigns of more than 100 top online retailers. Here are highlights from my inbox this morning:

Bloomingdale’s, 9/11 — Save $25-500 + Men's All American Trend‏
We see it all the time with our clients: Small changes can sometimes have a big effect on clickthroughs and conversions. In this email, Bloomingdale’s changes the color of their forward-to-a-friend link from white to yellow to draw a bit more attention to it. Color, font style and size changes are among the tweaks that can have significant payoffs. Here’s Bloomingdale’s new FTAF button:

Click to view this Sept. 11, 2009 Bloomingdale’s email full-sized

And here’s the old FTAF button from a Sept. 9 email:

Click to view this Sept. 9, 2009 Bloomingdale’s email full-sized

Neiman Marcus, 9/11 — Want the inside scoop? Find NM on Facebook‏
Secondary messages about your Facebook page or Twitter stream can often get lost below the fold or missed because of subscribers focusing on the primary message of your email. Neiman Marcus is the latest retailer to dedicate an entire email to promoting their social media presence—in this case on Facebook—to ensure that subscribers are aware of it. In the past, Neiman Marcus has dedicated emails to promoting their blog, InSite, which they recently converted over to a rich media magazine format (see June 4 AM Inbox). Other retailers to dedicate emails to their social media efforts have promoted multiple social sites; Newegg (see July 21 AM Inbox) and ShopNBC (see June 15 AM Inbox) are two recent examples of this.

Click to view this Sept. 11, 2009 Neiman Marcus email full-sized

SUBJECTIVITY SCANNER: Select noteworthy subject lines
Banana Republic, 9/11 — At Piperlime: GQ's Brett Fahlgren on the 3 key shoes for now (and later).‏
Lillian Vernon, 9/11 — Hate the Mess? Get Organized and 15% Off‏
Bluefly, 9/11 — Go Ahead & Drool...NEW Fall Handbags Are Here!
Oriental Trading, 9/11 — Monster-sized savings: 20% off ANY order‏
NFLshop, 9/13 — Season Kickoff Sale - Save Up to 20% - 2 Days Only‏
Macy’s, 9/13 — Free Shipping & bonuses: it's Wedgwood's 250th anniversary!
Saks Fifth Avenue, 9/13 — New York 3rd Floor Launch‏

_____________________
SEARCH... By Post Category / By Selling Season / By Retailer / By Topic / Monthly Archive

Saturday, September 12, 2009

Week-End Trends: Halloween buildup begins

Email activity and promotional trends during the past week:

The Retail Email Index fell 2% to 244 during the week ending Sept. 11, 2009, and is up 5% from where it was four weeks ago. The Index score indicates that the top 100 online retailers sent about 2.4 promotional emails each on average last week.

Year-over-year, the Retail Email Index is up 15% (moving 4-week average versus comparable 4-week moving average last year).

Click to view the Sept. 11, 2009 Retail Email Index larger

The Retail Email Participation Rate: Tuesday was the most popular day to send retail emails last week.

Click to view the Sept. 11, 2009 Retail Email Participation Rate larger

The Retail Email Seasonality Meter: Now that Labor Day has past, Halloween references have picked up, but they’re remain under 10% for the next couple of weeks.

Click to view the Sept. 11, 2009 Retail Email Seasonality Meter larger

Selling Seasons on the Horizon:
Breast Cancer Awareness Month (Oct.): Breast Cancer Awareness Month 2008 Season Finale
Columbus Day (10/12): Columbus Day 2008 Season Finale
Halloween (10/31): Halloween 2008 Season Finale
Thanksgiving (11/26): Thanksgiving 2008 Season Finale
Christmas (12/25): Retail Email Guide to the Holiday Season, Christmas 2008 Season Finale
_____________________
SEARCH... By Post Category / By Selling Season / By Retailer / By Topic / Monthly Archive

Friday, September 11, 2009

Ping Time: CTA buttons, Email marketing works because..., etc.

Our latest spin around the mediasphere turned up the following nuggets:

>>Linda Bustos of Get Elastic discusses the importance of call-to-action buttons and factors that can impact their performance. >>Follow the ping

>>Tamara Gielen of BeRelevant taps the Twitterati to explain why email marketing works. >>Follow the twing

>>Read about the improvement to Yahoo Mail, including their social inbox introduction. >>Follow the ping

>>Chris Wheeler of Bronto Software talks about Pivotal Veracity’s new product, MIQ, which provides customer level data regarding deliverability, rendering and a variety of other factors. >>Follow the ping

>>Laura Atkins at Word to the Wise explains that permission is not a legal term. >>Follow the ping

>>Stefan Pollard of Responsys shares some great advice on how to avoid deliverability and sender reputation problems this holiday season. >>Follow the ping

>>In my latest Email Insider column, I talk about four of my favorite retail email programs. >>Follow the ping
_____________________
SEARCH... By Post Category / By Selling Season / By Retailer / By Topic / Monthly Archive

AM Inbox: Taking a stab at a rival

The Retail Email Blog monitors the email marketing campaigns of more than 100 top online retailers. Here are highlights from my inbox this morning:

Overstock, 9/10 — Pre-Order The Lost Symbol - Dan Brown's New Book & Save Today‏
Have an archrival? Is there a retailer that you’re always going head-to-head with? For Overstock, that chief competitor is Amazon and in this email they make it clear that they have a better price than them. The underlying message: “There’s no need to comparison shop at Amazon because our prices are better.” Earlier this year, Overstock rubbed it in Amazon’s face when they scored better in customer service in an Amex/NRF survey (see Feb. 26 AM Inbox)

It’s pretty rare for retailers to call out a competitor, because of the risk of starting a back and forth and potentially elevating your competitor’s brand. In fact, I can only think of two examples from the past 12 months: Toys “R” Us took advantage of now-defunct KB Toys no longer honoring their gift cards (see Jan. 13 AM Inbox) and Staples tried to attract customers affected by Office Depot closing some of their stores (see Dec. 17 AM Inbox).

Click to view this Sept. 10, 2009 Overstock email full-sized

Sam’s Club, 9/10 — Read reviews. Rate your purchases. Shop Members' top picks.
Sam’s Club has created a handy Facebook app, the Sam’s Club Event Checklist, which helps you plan parties by allowing attendees to easily chip in on food and supplies. This service is reminiscent of Sears’ GiveTogether program, which would probably also make a nice Facebook app (see May 4 AM Inbox).

Click to view this Sept. 10, 2009 Sam’s Club email full-sized

SUBJECTIVITY SCANNER: Select noteworthy subject lines
Nike, 9/10 — Five Players. One Team. Get Your Gear in Your Colors.
Hanna Andersson, 9/10 — The Year Of The Sweater Dress Sweaters For Everyone!
Neiman Marcus, 9/10 — TIMELESS STYLE: Free clock with St. John Collection purchase‏
1-800-Flowers, 9/10 — Get FREE Standard Shipping for Grandparents' Day!‏
J&R, 9/10 — Back to School Sale: Acer Aspire 11.6" Notebook Only $439.99 Plus Free Shipping!‏

_____________________
SEARCH... By Post Category / By Selling Season / By Retailer / By Topic / Monthly Archive

Thursday, September 10, 2009

AM Inbox: Seeing 9's for the last time in 1001 years

The Retail Email Blog monitors the email marketing campaigns of more than 100 top online retailers. Here are highlights from my inbox this morning:

Overstock, 9/9 — 9% OFF COUPON‏
Overstock was one of three major online retailers inspired by 9/9/09, the last date with all single digits for 1001 years. In addition to offering 9% off, further down in the email, they explain the mathematically significance of the day in their At Home with the “O” feature, which links to suggestions of nine things to consider doing to mark the occasion.

Click to view this Sept. 9, 2009 Overstock email full-sized

Banana Republic, 9/9 — 9 hours only! Up to 25% off + free shipping.‏
Banana Republic marked the occasion with a 9-hour sale that included free shipping on orders of $99 or more. They also used some nice, simple animation to catch people’s attention.

Click to view this Sept. 9, 2009 Banana Republic email full-sized

Here’s the animated portion of the email:

Animated portion of Sept. 9, 2009 Banana Republic email

ShopNBC, 9/9 — 9.9.09 A Lucky Day with 99 Cent Shipping‏
ShopNBC did the best job of using their subject line to set up their promotion, which offered 99 cent shipping on “lucky” items and asked subscribers to tune in and log on at 9am and 9pm for extra lucky offers.

Click to view this Sept. 9, 2009 ShopNBC email full-sized

Bluefly, 9/9 — Introducing The NEW Fall 2009 Collection...
Bluefly has redesigned their email headers so that they’re in sync with their website design. The reskin is purely cosmetic, moving to white text on blue hued backgrounds. The only other changes is that the logo is a little bigger and they’ve left-justified their preheader text, which was previously centered. Here’s the new design:

Click to view this Sept. 9, 2009 Bluefly email full-sized

And here’s the old design from a Sept. 8 email:

Click to view this Sept. 8, 2009 Bluefly email full-sized

SUBJECTIVITY SCANNER: Select noteworthy subject lines
JCPenney, 9/9 — Use Code 32GIFT to Get Free Shipping!‏
The Company Store, 9/9 — Pillow Sale - Invest in a Better Night's Sleep‏
Drs. Foster & Smith, 9/9 — Keep Your Dog Comfortable - SAVE‏
Neiman Marcus, 9/9 — RETRO FIT: '60s polish with a twist from today‏
Toys “R” Us, 9/9 — Trick "R" Treat, $2 Shipping On All Halloween Costumes‏
Lillian Vernon, 9/9 — Exclusive Costume Ideas for Boils and Ghouls‏

_____________________
SEARCH... By Post Category / By Selling Season / By Retailer / By Topic / Monthly Archive

Wednesday, September 09, 2009

AM Inbox: First reference to Breast Cancer Awareness Month

The Retail Email Blog monitors the email marketing campaigns of more than 100 top online retailers. Here are highlights from my inbox this morning:

Coldwater Creek, 9/8 — FREE SHIPPING starts now! Plus 30% off (because you're fabulous!)
Coldwater Creek gives us our first reference to Breast Cancer Awareness Month, although they don’t mention it by name. Nordstrom also debuted their campaign yesterday. For insights and inspiration to help you with your Breast Cancer Awareness Month messaging this year, check out the Breast Cancer Awareness Month 2008 Season Finale.

Click to view this Sept. 8, 2009 Coldwater Creek email full-sized

OfficeMax, 9/8 — Top Ten Deals of the Week‏
OfficeMax ditches their usual email template—which they don’t do enough—to highlight 10 top deals. People love lists so this is a great idea and the execution is highly scannable, but OfficeMax probably cut some folks’ interest short by listing the deals from 1 to 10 rather than counting down the deals from 10 to 1 like Northern Tool did in their Valentine’s Day campaign (see Feb. 6 AM Inbox). If a subscriber isn’t impressed with the top one or two deals, they may not bother to explore the other offers. But if that No. 1 deal is at the bottom, more people will scroll to see it. A simple A/B test will let you know if your subscribers respond better to a countdown presentation.

Click to view this Sept. 8, 2009 OfficeMax email full-sized

SUBJECTIVITY SCANNER: Select noteworthy subject lines
Kmart, 9/8 — First Liverpool, Now Kmart - Beatles Rock Band is Here‏
Walgreens, 9/7 — Arm Yourself-Flu Shots Only $24.99 at Walgreens‏
Orvis, 9/8 — 100+ NEW items in our men's holiday collection-online now.‏
Oriental Trading, 9/8 — Free shipping + 15% off 1000+ Halloween values‏
JC Whitney, 9/8 — Prepare For The Changing Season Free Shipping!
Lands’ End, 9/7 — New Cardigan feels like cashmere, priced like cotton + Free Shipping‏
Coldwater Creek, 9/7 — 3 days to SAVE 25% + Fall layers. Come see the colors!
Hanna Andersson, 9/7 — Pre-Season Savings On Our Most Popular Outerwear!
Bluefly, 9/8 — Exclusive Preview: Be the First to Shop our New Fall 2009 Collection...
Dell, 9/8 — Free Shipping + Labor Day Dell Savings: Limited Time Only!‏
HPshopping, 9/8 — HP's Labor Day Sale: JUST FOUR DAYS LEFT!‏
Ralph Lauren, 9/7 — LAST DAY Of The Labor Day Special Event‏
Home Depot, 9/7 — Hurry, Last Chance for Labor Day Savings!‏
Lane Bryant, 9/7 — $20 Off $40 Online Only - Labor Day Sale Ends Today‏
Sports Authority, 9/7 — Shop Our Labor Day Event Now and Take 20% Off Any Item!
Overstock, 9/7 — Labor Day Sale + Last Day Free Shipping‏
JCPenney, 9/7 — Labor Day Free Shipping + Furniture Blowout!
The Company Store, 9/7 — Reminder: Labor Day Clearance Event, Quantities Limited‏
Newegg, 9/7 — Happy Labor Day! Today's Shell Shocker Encore Deal Preview‏

_____________________
SEARCH... By Post Category / By Selling Season / By Retailer / By Topic / Monthly Archive

Tuesday, September 08, 2009

AM Inbox: Newegg's whitelisting request email + pre-Labor Day subject lines

The Retail Email Blog monitors the email marketing campaigns of more than 100 top online retailers. Here are highlights from my inbox this morning:

Newegg, 9/4 — The e-Blast is Upgrading! Add promo@e.newegg.com to your address book.
Because they changed ESPs or because of sender reputation issues, Newegg has changed their sender address. Whitelisting is critical to deliverability and rendering, so Newegg dedicating this email to getting subscribers to add their new address to their address book is not a bad move. However, there are two missed opportunities: (1) Newegg sent this email from their new non-whitelisted address. They should have sent this from their previous address, notifying subscribers that they’d be changing their address soon and asking them to whitelist that new address. And (2) they didn’t explain any of the upgrades being made to their email program.

Click to view this Sept. 4, 2009 Newegg email full-sized

SUBJECTIVITY SCANNER: Select noteworthy subject lines
Frederick’s of Hollywood, 9/4 — You've worked hard-now buy yourself something special on sale.‏
Cooking.com, 9/4 — Labor Day Sale‏
eBags, 9/5 — Labor Day Weekend Sale‏
Office Depot, 9/4 — Labor Day Doorbusters & Your Choice Coupon‏
Diamond.com, 9/4 — Labor Day Sale - 50% Off‏
Diamond.com, 9/6 — Labor Day Sale Reminder - 1 day left - 50% Off‏
JC Whitney, 9/4 — Labor Day Sale - 4 Days Only, Take up to $50 Off!
Sports Authority, 9/4 — Labor Day Weekend Sale - 2 Days to Save $25‏
J&R, 9/6 — Labor Day Weekend Sale: Extended Through Monday!‏
Petco, 9/6 — Labor Day Sale + FREE Shipping on $45!‏
Dell, 9/4 — Labor Day Savings - Get Free Shipping and up to $350 off Select Electronics and Accessories at Dell‏
HPshopping, 9/5 — HP's Labor Day Sale: OUR BEST DEALS ARE GOING FAST!‏
J&R, 9/4 — Labor Day Weekend Sale: Save $1600 on Sony 40" BRAVIA LCD HDTV, plus FREE Wireless Link, DVD Player & Wall Mount!
TigerDirect, 9/6 — Ten Spectacular HDTV Labor Day Deals‏
Sears, 9/6 — Shop Now for the Best Deals of Labor Day‏
Bluefly, 9/4 — EXTRA 25% OFF Labor Day Sale – Now Up To 80% Off!
Kmart, 9/4 — Save an Extra 5% on Electronics and More Hot Labor Day Deals‏
Norm Thompson, 9/5 — Save up to $50 at our Labor Day Weekend Event!
RitzCamera, 9/5 — Olympus 12MP Digital Camera $89.99 + Huge Labor Day Sale‏
Ann Taylor, 9/4 — $20 Off $40 Online Only - Labor Day Sale Starts Today‏
Bluefly, 9/5 — NEW Coats for Fall + Labor Day Sale!‏
Sports Authority, 9/6 — Save up to 50% Off for Labor Day + Free Shipping on Select NFL Orders‏
Sierra Trading Post, 9/6 — EXTRA 20% OFF & Free Shipping! Plus EXTRA 15-25% OFF Labor Day Sale‏
Macy’s, 9/6 — Ends Monday! Ship for FREE & shop Labor Day specials now.
HSN, 9/4 — UP TO 60% OFF CLEARANCE + FREE SHIPPING = LABOR DAY WEEKEND SAVINGS‏

_____________________
SEARCH... By Post Category / By Selling Season / By Retailer / By Topic / Monthly Archive

Saturday, September 05, 2009

Week-End Trends: Labor Day surge propels Retail Email Index higher

Email activity and promotional trends during the past week:

The Retail Email Index rose 3% to 248 during the week ending Sept. 4, 2009, and is up 3% from where it was four weeks ago. The Index score indicates that the top 100 online retailers sent about 2.5 promotional emails each on average last week.

Year-over-year, the Retail Email Index is up 14% (moving 4-week average versus comparable 4-week moving average last year).

Click to view the Sept. 4, 2009 Retail Email Index larger

The Retail Email Participation Rate: Friday was the most popular day to send retail emails last week.

Click to view the Sept. 4, 2009 Retail Email Participation Rate larger

The Retail Email Seasonality Meter: Once Labor Day references peak early this week, Halloween messaging will pick up a bit, but won’t break out until the last week of September. Back-to-school references will dwindle to practically nothing over the next couple of weeks.

Click to view the Sept. 4, 2009 Retail Email Seasonality Meter larger

Selling Seasons on the Horizon:
Breast Cancer Awareness Month (Oct.): Breast Cancer Awareness Month 2008 Season Finale
Columbus Day (10/12): Columbus Day 2008 Season Finale
Halloween (10/31): Halloween 2008 Season Finale
Thanksgiving (11/26): Thanksgiving 2008 Season Finale
Christmas (12/25): Retail Email Guide to the Holiday Season, Christmas 2008 Season Finale
_____________________
SEARCH... By Post Category / By Selling Season / By Retailer / By Topic / Monthly Archive