Wednesday, June 29, 2011

AM Inbox: Poor landing pages hurt conversions

The Retail Email Blog monitors the email marketing campaigns of more than 100 top online retailers. Here are highlights from my inbox this morning:

Sony, 6/28 — VAIO Clearance Sale Save Up To $330 on Laptops Going Fast + More Offers‏
Conversions not what you expected? Look at the email, but don’t forget to also look at the landing page. In this email, Sony has a banner teasing two soon-to-be-released tablets. The banner doesn’t really show off the tablet in the back very well, but the call-to-action is clear.

Click to view this June 28, 2011 Sony email full-sized

Where it falls down is on the landing page (included below). First, there’s a large black space that for some visitors pushes all the details about the tablets below the fold. I’m sure that confused some visitors and increased abandonments. And second, if you click “Notify Me,” it asks you to type in your email address. This should be auto-filled for subscribers—or better yet, just skip ahead to the notification confirmation page. Treat your subscribers like you know them already. Don’t make them jump through unnecessary hoops.

Click to view this landing page for a June 28, 2011 Sony email full-sized

Gap, 6/28 — Happy 4th! Up to 70% Off + FREE Shipping Every Day‏
The “Happy 4th” in the subject line seems a little premature. Normally you don’t see that until the day of or the day before a holiday.

SUBJECTIVITY SCANNER: Select noteworthy subject lines
Newegg, 6/28 — INDEPENDENCE DAY SALE! 100+ of Our BEST Deals of the Summer Inside--
L.L. Bean, 6/28 — Red, White and NEW--the Perfect Summer Shirt + Free Shipping‏
Blair, 6/28 — Ooh and ahh over this free shipping spectacular‏
J. Jill, 6/28 — 25% off sale & free shipping! Get ready for that weekend getaway.‏
Bed Bath & Beyond, 6/28 — Smarter than your average barista.‏
Cooking.com, 6/28 — Back by Popular Demand! Get a $75 Gift Certificate with Purchase!
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