Wednesday, January 18, 2012

AM Inbox: 'Back Alley Syndrome' strikes again

>>Retail Email 2011 Year-End Trends: View the infographic.

The Retail Email Blog monitors the email marketing campaigns of more than 100 top online retailers. Here are highlights from my inbox this morning:

HP, 1/17 — HP's Hottest New Gaming Machine is Here! Watch the demo
I’ve been warning marketers about not falling prey to “Back Alley Syndrome” for more than two years now, but I still see major brands directing subscribers to dead end pages like HP does in this email. Watching the demo for their new Phoenix PCs is a major call-to-action that’s right in the subject line, even though it’s a little buried in the body of the email. When you click on that demo image…

Click to view this Jan. 17, 2012 HP email full-sized

…the landing page that you’re taken to (shown below) doesn’t include any product information, an “add to cart” button, a navigation bar, or even HP branding. Subscribers that arrive here are actually forced to go back to the email to make their way to product info. That’s not user-friendly, hurts conversions, and may make some people think that the product isn’t available for purchase yet.

Click to view this landing page for a Jan. 17, 2012 HP email full-sized

Backcountry.com, 1/17 — New Jackets For Every Condition + Free 2-Day Shipping
A picture really is worth a thousand words—at least the right picture is. And Backcountry seems to have a bit of a knack for finding great ones that communicate cleanly while also being fun and light, like the one in this email. I’ve called out their photography a few times recently (see July 12, 2011 AM Inbox and June 22, 2011 AM Inbox).

Click to view this Jan. 17, 2012 Backcountry email full-sized

SUBJECTIVITY SCANNER: Select noteworthy subject lines
Victoria’s Secret, 1/17 — The All New Gorgeous Collection, Just in Time for Valentine's Day...
Ross-Simons, 1/16 — 25% PLUS 5% Off - Valentine's Gift Guide Debut
Tiffany & Co., 1/16 — Hearts of Gold
J. Jill, 1/17 — Ease into 2012 with 75 new styles + up to 70% off.
SmartBargains, 1/16 — It's not snow, but it is a WHITE SALE. 10 Home Deals Inside.
Lands’ End, 1/16 — Outerwear savings + Free Shipping arrive with the cold - good timing!
Walgreens, 1/16 — Save Up to 50% on Winter Health Needs + EXTRA 15% OFF $50 Vitamins Purchase | 20% OFF All Contacts
dELiA*s, 1/17 — dELiA*s Fashion Alert: New Spring Dresses NOW IN + Free Shipping
The Children’s Place, 1/17 — Up to 40% Off - Spring Sale Starts Today!
Neiman Marcus, 1/17 — Beauty Awards: Your chance to win big, too!
JC Whitney, 1/16 — Get 20% OFF with coupon TWENTY! 2 Days Only!
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